Student Meal Account Errors

Student Meal Account Errors
Posted on 10/03/2019
Appleton Area School District families,

Recently our food service payment system through Infinite Campus experienced technical problems that have caused multiple meal charges to family accounts.

This error was quickly noticed by our food service team. Our vendor, Infinite Campus, found a misconfiguration on their system and is working to fix it.

To ensure that all payment information and charges are correct, we will be reviewing our food service payment data. This includes removing any errant duplicated transactions, updating transaction charges, and running balances based on student enrollments and eligibility to ensure that families are being charged accurately.

We encourage you to keep an eye on your meal balance in Infinite Campus. If you have any questions about your student’s meal payments, please reach out to Shawn Tassone, Meal Benefits Specialist at (920) 832-1719 or foodservice@aasd.k12.wi.us.

Thank you for your patience as we work through this issue.


FAQ

Will I be reimbursed for the charges?   
Yes, you will be reimbursed for any charges incurred that were incorrect.

When will I be reimbursed?    
As soon as our data transactions can be reviewed.

How do I find out if I was charged too many times?   
Please log in to Infinite Campus and navigate to the Food Service area. You can then view the meals by date and view the amount your student was charged. Be sure to view the balance as well, some errors will show a meal but no money was taken out of the account. 

What do I do if I have errors in my student's meal account?   
We will be correcting these in the near future but if you have additional questions or concerns, please reach out to Shawn Tassone, Meal Benefits Specialist at (920) 832-1719 or foodservice@aasd.k12.wi.us